Shipping, Deliveries & Customer Services
Even though we are a website and function 24×7, recipient business hours are from 10:00 to 19:00 hours, Monday to Friday. All orders will be prepared and dispatched within 2 working days of order placement with our preferred carriers. Even though delivery time is stipulated and not in our ultimate control, we expect the customer to receive the ordered product within 3-5 working days of dispatch.
Delivery may be delayed on certain days due to extreme weather conditions or governmental regulatory activities. Orders will be booked for at least a third business day delivery. While placing the order, the customer shall provide the following details:
- Name of the recipient
- Flat number/bungalow number
- Name of the building
- Name of the road/street/marg
- Contact number (landline/mobile)
- Proper/familiar landmark
- Email address
Gummilicious will attempt to deliver one time. If the said delivery is not successful, the customer shall be charged for redelivery in the following cases:
- Incorrect or insufficient address mentioned by the customer
- Non-availability of the recipient at the mentioned address and/or premises
- Refusal to accept products
- Delivered at the place/to the person specifically mentioned by the customer other than the customer himself
- Incorrect contact details disabling the delivery personnel to reach the customer
- Force majeure event or civil disturbances
Tracking numbers, if available, will be automatically emailed on the day of shipping to the email address provided by the customer. Packages shipped by www.gummilicious.in are not insured against loss or damage. You need to check the parcel/package while accepting the same.
If your tracking details show “Delivered” but you have not received it, we request you to contact us immediately within 24 hours of the order being marked as delivered. Beyond that, the courier partner is not liable to investigate.
Security
Please refer to Privacy for the same.
Returns & Replacements
Gummilicious takes pride in making sure the customer gets what he/she sees and sees what he/she expects. Every product of ours is comprehensively tested and tried. On grounds of production deformities, like expired products and wrong products delivered, we will take the product back without any questions asked.
We investigate returns & refund requests only if they are supported by unboxing videos shot from the start where you receive shrink-wrapped jars in our corrugated boxes. This ensures a transparent practice and helps us to provide a better resolution.
We do not take responsibility for refunds if they are of this nature:
- Customers face allergic reactions.
- Error in the address input.
- Inability to comprehend the product.
- Wrong product ordered.
- Need of the product is no longer there.
We are highly transparent about our practices, ingredients, and usage of the product. We ensure all customer queries are resolved concerning our product.
If you wish to replace our sealed product with another variant of the same value, there will be an additional charge of Rs. 200 for scheduling a one-time pick-up from your address.
Please note that only a part of the order cannot be exchanged. In case of refunds, please allow 10-12 working days for the entire process to be completed.
Cancellation
Even though we do not have any discretion over orders being placed on our website by visitors, we do hold the eventual authority over fulfilling them. We might put an order on hold or cancel it if it is deemed fraudulent or malicious, without liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in the pricing of products on the website and stock unavailability. We may also require additional verification or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for cancelled orders may not be refunded. Further, in case of suspicious transactions, we reserve the right to inform law enforcement officials and provide them with all transaction details that may be requested for the investigation of any illegal activity.
The customer may cancel their order within 2 working days of placing it with us. Once the order is shipped, it is not under our control to cancel it.
Payment, Pricing & Promotions
There are 4 payment options on our website that the customer can use:
- Credit Card
- Debit Card
- Net Banking
- COD
We will not take a single rupee more than the final invoice amount from your banking account. If you find extra charges being taken from you on transactions from us, please get in touch with us or with your bankers.
Our products are priced keeping in mind the product value and our expenses and costs. The prices you see in your final invoice include the cost of packaging and delivering the product to you in optimum condition, inclusive of applicable GST. For the breakdown of the taxable amount and GST applied, please check the invoice of your order.
We might run promotions and offers on one or multiple products at different times. The price of the product is fixed and promotional discounts and bundle offers may be provided if and when deemed appropriate and necessary. We reserve the right to discontinue or change a specific promotion or offer when we deem it appropriate.
Updating Account Information
User accounts and systems are managed internally by the system and administered by us. If a user registers via email, that email ID is an indefinite identifier for our system, meaning the user cannot change his/her email ID for the registered user. If the user needs to change his email address, he must get in touch with us via email and make a requisition for the same. All other account-related information can be altered once the user logs into his/her account.
Default dispatch is made to the address provided. For the convenience of yourself, us, and all the parties in between, the user is expected to provide a comprehensive postal address filled with House Number, Apartment Name (if any), Street name (if any), locality, and Pin Code.
